Frequently asked questions
orders
what shipping methods do you use?
We utilize USPS for all regular S.W. orders. For custom orders in which case FedEx shipping is available. Expedited shipping is available upon request.
when can i expect my order?
All Stationery Wagon orders placed online are sent to ship within 1-3 business days from when the order was received. All orders ship from our home base in Tucson, Arizona. Please allow an additional 3-5 business days for orders to be delivered.
what is the status of my order?
Upon shipment you will receive an email with a specific USPS tracking number that can be checked online at any time.
If you are concerned about the status of an order that has not shipped please reach out to customer support and a member of our team will answer any questions you may have.
can I shop stationery wagon in person?
Absolutely! Click here to view a list of our fine local retailers.
products
Are all greeting cards blank inside?
Yes. Unless you order a customized message all S.W. Greeting Cards are blank inside.
why Are all greeting cards blank inside?
We know that putting thoughts to paper can be difficult and there is a lot of pressure to fill space inside a card. By utilizing the smallest common size accepted by the US Postal Service we hope to minimize the stress of gift-giving. We also like to refrain from putting words into your mouth so that our cards can be utilized for any occasion.
custom work
how to do i order custom work?
We love collaborating with individuals, businesses, etc. to create specialized products. We offer a broad array of custom goods. The first step is simple, just email customer support to discuss your vision. To see samples of SW Custom work click here.
what is the process like?
We do our best to deliver custom solutions quickly. We offer a wide array of custom work ranging from hand written notes inside our existing greeting cards, to personalized stationery sets, to full wedding suites, and almost anything in between. Please note timelines vary due to the nature of the project.
Once our team receives an email inquiry regarding custom work we will reach out to discuss solutions. Once details are confirmed an estimate will be sent your way. Upon agreement design proofs will be shared. Approved proofs move quickly into production and send the work on its way.